aw33's Privacy Policy
Your personal information is completely safe with us. Find out in detail how aw33 collects, uses, and protects your data.
aw33 ("we", "us", or "platform") operates a safe and reliable online betting and casino service for players in Bangladesh. We place the highest importance on the privacy and protection of personal information of our users. This Privacy Policy ("Policy") explains what types of information we collect when you visit the aw33.cam website, create an account, or use our services, how that information is used, with whom it may be shared, and what steps we take to protect your information.
Please read this policy carefully. By using aw33's services, you are considered to have accepted the terms of this Privacy Policy. If you disagree with any term in this policy, please refrain from using our services and contact us.
In brief: We never sell your personal information to third parties. Your data is used only to provide services, ensure security, and meet legal obligations.
What information we collect
When you register, log in, or use services on aw33, we may collect the following types of information:
Information you provide directly
Information you provide yourself includes: full name, date of birth, valid email address, mobile number, residential address, and documents required for identity verification (national ID card, passport). This information is collected at the time of account opening and during the identity verification process.
Financial information
We collect payment-related information to process transactions. This includes bKash, Nagad, Rocket, or Upay account numbers, bank account details, and transaction history. No complete card or wallet credentials are stored on our servers.
Usage information
Data on how you use services on the platform is collected automatically. This includes: gaming history, bet amounts, win records, time spent on the platform, pages visited, and preferred game categories. This information is used to improve service quality and monitor responsible gaming.
Technical and device information
Some technical information is automatically collected from your device, such as: IP address, browser type and version, operating system, device identifier, cookies, and session data. This information helps ensure security and prevent fraud.
Purpose of data collection
We use your information for the following legitimate purposes:
- To complete account registration and identity verification, and to determine eligibility for services.
- To process deposits, withdrawals, and other financial transactions.
- To ensure secure login, fraud detection, and cybersecurity.
- To monitor user behaviour under responsible gaming policies and provide support where needed.
- To provide customer support via 24/7 live chat and email.
- To send information about promotional offers, bonuses, and events (if you have given consent).
- To meet legal and regulatory obligations, such as complying with anti-money laundering (AML) rules.
- To improve the platform, develop new features, and enhance the user experience.
You can opt out of marketing communications at any time. Email us at [email protected] or let us know via live chat.
Information sharing and disclosure
aw33 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following circumstances:
Service provider partners
Limited information may be shared with trusted third parties for payment processing, technology infrastructure, data analytics, and game operations. These partners are required to be bound by contract to our privacy standards.
Legal and regulatory authorities
Information may be provided to relevant authorities in response to court orders, government investigations, or legal obligations. Information may also be provided in investigations related to anti-money laundering or fraud prevention.
In the event of business changes
User information may be transferred in corporate transactions such as ownership transfer, merger, or acquisition. In such cases, you will be notified in advance as appropriate.
Cookies and tracking technology
The aw33 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.
We use the following types of cookies:
- Essential cookies: Necessary for the core operation of the platform. These are used to maintain login sessions and ensure security.
- Performance cookies: Help analyse the speed and functionality of the website. These allow us to identify platform weaknesses and make improvements.
- Functionality cookies: Help remember your preferences such as language selection or information from previous sessions.
- Analytics cookies: Used to analyse user behaviour and improve services. This data is generally stored in anonymous or aggregated form.
You can control cookies by changing your browser settings. However, please note that disabling certain cookies may cause some platform features to not work properly.
Data retention and duration
We retain your information only for as long as it is needed. Retention periods are determined according to the following guidelines:
Active accounts
Your profile, transaction history, and gaming records will be retained for as long as your account remains active. This information is necessary to provide you with services and to monitor responsible gaming.
Closed accounts
Even after an account is closed, certain information may be retained for a defined period for legal and regulatory reasons. Financial transaction records may be retained on a long-term basis under anti-money laundering laws.
Technical data
Log files, IP addresses, and session data are retained for a limited period and deleted after security review.
Marketing data
If you opt out of marketing communications, that decision will be kept on record to prevent unwanted contact in the future.
Data security measures
aw33 applies industry-standard security measures to protect your personal information. Our security infrastructure includes:
- SSL/TLS encryption: All data transmission between your device and our servers takes place through encrypted channels, making it impossible for third parties to intercept and read.
- Encrypted storage: Sensitive information such as passwords and financial details is stored using strong encryption algorithms.
- Access controls: Only authorised staff are granted access to limited personal information for specific needs. All access is logged and audited.
- Firewalls and intrusion detection: Advanced security measures are in place to prevent cyberattacks and unauthorised access.
- Regular security audits: Regular security tests are conducted by third-party experts to identify and address potential vulnerabilities.
- Two-factor authentication: An additional verification layer is provided for account security.
Although we take the highest security measures, data transmission over the internet is not entirely risk-free. If you suspect a security breach, contact us immediately.
Your rights and choices
aw33 respects your control over your personal information. You have the following rights:
Right to access
If you want to know what information we hold about you, submit a request. We will provide you with full details within a reasonable time.
Right to correction
If there is any error or incompleteness in your information, you may request a correction. Many details can also be updated directly by logging into your profile.
Right to deletion
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal obligations.
Right to restrict processing
In certain cases you may request that the processing of your information be limited, such as during a dispute about the accuracy of the information.
Marketing opt-out
You may opt out of promotional messages and marketing communications at any time. Contact our support team to do so.
Filing a complaint
If you believe your privacy has been violated, contact us first. If it is not resolved, you have the right to file a complaint with the relevant authority.
To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat. We will aim to respond within 30 business days.
Protection of minors
aw33's services are for persons aged 21 and over only. We do not knowingly collect any personal information from minors.
Age is verified at the time of registration. If any person registers by concealing their age with false information, we reserve the right to immediately close that account and delete the related information.
If a parent or another person becomes aware that a minor has opened an account on our platform, please notify us immediately at [email protected]. We will take the necessary steps promptly.
Third-party links and services
Some game content and technology services on the aw33 platform come from third-party providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and other game developers. These providers have their own privacy policies and may collect certain information independently.
We encourage you to review the privacy policies of the relevant third parties. aw33 is not responsible for the data collection or use by third parties.
When you visit external websites, aw33's privacy policy does not apply. Please read the policies of those sites.
International data transfers
aw33 is a globally operated platform. Your information may be stored or processed on servers located outside Bangladesh. Such transfers occur only when:
- The recipient country ensures adequate data protection measures.
- Appropriate contractual safeguards are in place for the data transfer.
- It is necessary to meet legal obligations.
Our SSL encryption and security standards are maintained for any international transfer as well.
Changes to this policy
aw33 reserves the right to update this Privacy Policy at any time. In the event of significant changes, we will:
- Update the "Last Updated" date at the top of the page.
- Notify registered users by email.
- May display a notice after login.
If you continue to use the platform after changes are made, you will be considered to have accepted the updated policy. We therefore recommend reviewing this page regularly.
Contact us
If you have any questions, concerns, or requests about this Privacy Policy, please get in touch using the following:
Privacy contact
For privacy-related requests, please email with the subject "Privacy Request". We will aim to respond within 30 business days.
Related policies
Please also read our other policies:
This privacy policy is written in Bengali. If there are any interpretive differences between versions in other languages, this Bengali version will be considered the authoritative one.